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All requests for returns must be made within 90 days from invoice date. Accommodation returns will be based on our restocking policy.
No return will be accepted without a Return Authorization. The product number must be provided to receive a Return Authorization.
A Return Authorization is valid for 30 days. TracSoft must receive the product in question within 30 days of issue date.
Each product should be marked with the return authorization number.
No returns will be accepted for specially processed goods by special request. Goods are sold “as is.”
No incidental charges will be paid on any returns or quality issues in the field. Upon receipt and verification of the return, credit or replacement product will be issued to you.
TracSoft is not responsible for damages beyond our control.
TracSoft is not responsible for any shipping damages incurred after goods have left our facility, unless goods are shipped at our expense.
TracSoft will only be responsible for freight on returns from the original “ship to” address.
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